Frequently Asked Questions

Everything you need to know about shopping with MAKSU

What is the MAKSU return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

Where are your garments manufactured?

We pride ourselves on ethical production. Our collections are designed in-house and manufactured in certified ateliers across Europe and Asia that meet our strict fair-labor standards.

How do I find my correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.